Privacy Policy – ep92 Online Casino Pakistan

01 Introduction

This Privacy Policy applies to all players who access and use the ep92 platform, including via our website at ep92.onl and our mobile app available for download. By registering an account, you confirm that you have read this Policy and agree to the collection and processing of your personal data as described here.

ep92 is operated as an online gaming platform serving players in Pakistan. All transactions on the platform are conducted in Pakistani Rupees (PKR) using payment methods including JazzCash, Easypaisa, Raast, bank transfer and mobile wallets. This Policy is written to be clear and straightforward — we want you to understand exactly what data we hold about you and why, without needing to wade through pages of legal language.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which contain additional information relevant to your account and your experience on ep92.

02 What Data We Collect

ep92 collects personal data in the following categories:

We only collect data that is genuinely necessary for the purposes described above. We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data unless specifically required by law or a verification process you have consented to.

03 How We Collect Your Data

ep92 collects personal data through the following methods:

• Direct submission: When you register an account, fill in your profile, make a deposit or withdrawal, or contact our support team, you provide data directly to us.
• Automated collection: When you use the ep92 platform or app, we automatically collect technical data such as your IP address, device information and browsing behaviour through cookies and similar technologies.
• Payment processors: When you make a transaction via JazzCash, Easypaisa, Raast or bank transfer, we receive confirmation and reference data from those payment providers to verify your transaction.
• Verification services: Where identity verification is required, documents you submit are processed through a secure verification workflow.
• Gaming activity: Your gameplay data — including bets, wins, game selections and session lengths — is automatically recorded as part of normal platform operation.

04 How We Use Your Data

ep92 uses the personal data we collect for the following specific purposes:

• To create and manage your player account on the ep92 platform.
• To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer.
• To verify your identity and age when required, particularly before processing large withdrawals.
• To communicate with you about your account, including transaction confirmations, security alerts and support responses.
• To send you information about promotions, bonuses and seasonal offers — including PSL and T20 cricket specials — that are available on your account. You can opt out of promotional communications at any time by contacting support.
• To monitor gaming activity for responsible gaming purposes — including identifying patterns that may indicate problem gambling behaviour and triggering welfare checks where appropriate.
• To detect and prevent fraud, money laundering and other prohibited activities as defined in our Terms and Conditions.
• To improve the ep92 platform, including game performance, payment flow and user interface based on aggregated, anonymised usage data.
• To comply with any legal obligations that apply to our operation of an online gaming platform.

05 Data Sharing

ep92 does not share your personal data with third parties except in the following limited circumstances:

• Payment processors: Transaction reference data is shared with JazzCash, Easypaisa, Raast and banking partners solely for the purpose of completing deposits and withdrawals. These providers process your payment data under their own privacy policies.
• Identity verification services: Where verification documents are required, they are processed through a secure verification service for the sole purpose of confirming your identity. Documents are not stored beyond the verification process.
• Technology providers: ep92 uses third-party infrastructure and software providers to operate the platform. These providers access your data only as necessary to deliver their services to ep92 and are bound by confidentiality agreements.
• Legal requirements: ep92 may disclose personal data if required to do so by a valid legal process, court order or regulatory authority. We will only disclose the minimum data required to comply with any such requirement.
• Business transfers: In the event of a merger, acquisition or sale of ep92's business assets, player data may be transferred as part of that transaction. Players will be notified before their data is transferred and becomes subject to a different privacy policy.

In all cases where data is shared with third parties, ep92 takes reasonable steps to ensure those parties maintain appropriate data protection standards.

06 Payment Data & PKR Transactions

When you deposit or withdraw funds on ep92 using JazzCash, Easypaisa, Raast or bank transfer, your payment details are transmitted directly to the relevant payment processor through an encrypted connection. ep92 does not store your full JazzCash PIN, Easypaisa MPIN, bank account password or any other payment authentication credential on our servers.

ep92 retains a record of transaction amounts, dates, payment method types and reference numbers for the following purposes:

• Verifying that deposits have been correctly credited to your PKR balance.
• Processing withdrawal requests and confirming funds have reached your registered payment method.
• Investigating any disputed transactions or missing payments that you report to support.
• Maintaining a complete transaction history accessible in your account dashboard.

Withdrawals on ep92 are processed to the same payment method used for your most recent deposit unless an alternative is approved by our support team. This policy exists to protect players from unauthorised withdrawal attempts and to ensure funds always reach the correct, verified account holder.

07 Cookies & Tracking Technologies

ep92 uses cookies and similar technologies on our website and app to improve your experience, maintain your session and gather aggregated analytics data. The types of cookies we use are as follows:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate properly.
• Functional cookies: Remember your preferences such as language settings and display options so you do not have to reset them on each visit.
• Analytics cookies: Help us understand how players navigate the platform — which pages are most visited, how long sessions last and where technical issues occur. This data is collected in aggregated, anonymised form and cannot be used to identify you individually.
• Security cookies: Used to detect and prevent fraudulent activity, bot access and account takeover attempts.

ep92 does not use third-party advertising cookies or tracking pixels that would allow external advertisers to build a profile of your browsing behaviour across other websites. Our cookies are used only for the operational and analytical purposes listed above.

Most mobile and desktop browsers allow you to control or delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the ep92 platform normally. If you use the ep92 mobile app, similar session and security technologies operate within the app environment.

08 Data Security

ep92 takes the security of your personal data seriously and applies technical and organisational measures to protect it from unauthorised access, disclosure, alteration or destruction. The security measures in place include:

• TLS encryption for all data transmitted between your device and ep92 servers.
• Encrypted storage of sensitive account data including identity verification records.
• Access controls that restrict personal data to authorised ep92 staff on a need-to-know basis only.
• Regular internal security reviews and monitoring for unusual account activity patterns.
• Automatic session timeouts after periods of inactivity to reduce the risk of unauthorised access to logged-in accounts.

Despite these measures, no online platform can guarantee absolute security. You also play an important role in keeping your account secure. Use a strong, unique password for your ep92 account, do not share your login credentials with anyone, and contact support immediately at [email protected] if you notice any suspicious activity on your account.

09 Data Retention

ep92 retains your personal data for as long as your account remains active and for a reasonable period thereafter. Specific retention periods are as follows:

• Active account data: Retained for the lifetime of your account and for a period following closure to allow for dispute resolution.
• Transaction records: Retained for a minimum period required by applicable financial record-keeping practices. PKR transaction history is kept to support any payment disputes that may arise after account closure.
• Identity verification documents: Retained only for as long as necessary to complete the verification process and for a short period thereafter in case of related disputes. Not retained indefinitely.
• Support communications: Retained for a period sufficient to ensure continuity of service and to resolve any follow-up queries relating to your original support request.
• Gaming activity data: Retained as part of your account history, including for responsible gaming monitoring purposes, for the duration of your account and a period after closure.

When data is no longer required for any of the above purposes, ep92 will securely delete or anonymise it. If you request deletion of your personal data, we will process this request promptly while retaining only the minimum data required to comply with any applicable legal obligations.

10 Your Rights Over Your Data

As an ep92 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]:

All data rights requests are handled by our support team and will be actioned within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure we are releasing or modifying data belonging to the correct account holder.

11 Minors & Under-18 Access

ep92 is strictly an adult gaming platform. Registration and use of the platform is permitted only for individuals aged 18 and over. ep92 does not knowingly collect personal data from anyone under the age of 18.

If we become aware that a registered account belongs to a person under 18, the account will be closed immediately, all data associated with the account will be deleted, and any balance will be forfeited in line with our Terms and Conditions.

If you are a parent or guardian and believe your child may have registered an account on ep92, please contact our support team immediately at [email protected]. We will investigate and close the account without delay.

We encourage parents and guardians to use parental control tools available on mobile devices and internet browsers to restrict access to online gaming platforms. ep92 supports responsible gaming awareness for all Pakistani families — visit our Responsible Gaming page for more information.

12 Changes to This Privacy Policy

ep92 may update this Privacy Policy from time to time to reflect changes in platform features, payment methods, legal requirements or data practices. When material changes are made, the updated Policy will be published on this page with a revised "Last Updated" date.

Where changes are significant — such as a new category of data being collected or a new type of third-party sharing — we will notify active players via their registered contact details ahead of the changes taking effect. For minor updates, the revised Policy will be posted on this page without individual notification.

The most current version of this Privacy Policy will always be available at ep92.onl/privacy-policy. Continuing to use ep92 after changes have been posted constitutes your acceptance of the updated Policy. If you disagree with any change, please contact support to discuss your account options.

13 Contact Us About Your Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data ep92 holds about you, our support team is available 24 hours a day, seven days a week. All privacy-related requests are handled with full confidentiality.